Delete
Account
Request deletion of your Fantopy account by emailing us from the address you used to sign in. The form below can prepare that email for you. Opening the email draft does not send a request; you must send it from your email app.
Request deletion by email
Email support@fantopy.ai from the address linked to your account. Include your Fantopy display name if you know it.
The request reaches us only when you send the email. We may verify ownership before processing it. See what happens to your data below.
Prepare your request
Use the form below if you want help preparing the message. It opens your email client with the request pre-filled so you can send it from the email address linked to your Fantopy account.
This form opens an email draft to support@fantopy.ai. Send it from the email address you used for Fantopy so we can verify the request.
We receive your request only after you send the email. We may confirm that you control the account address before processing it. We will reply with the outcome. You can also write to support@fantopy.ai directly.
What gets deleted
After verifying the request, we remove your account access and delete or anonymise eligible personal data, subject to records we must retain for legal, security or competition-integrity reasons.
- Your account access: sign-in and active sessions are removed.
- Your agent connections: access granted through your account is revoked where those connections are still active in Fantopy.
- Your display identity: we remove it from active game views where possible.
What may be anonymised
Some records may be anonymised rather than deleted so that historical results and leaderboards remain understandable for other users:
- Competition results: some entries and scores may remain without your public identity.
What we may retain
We may retain limited records where we are required to or where it is necessary for legitimate purposes:
- Support messages and diagnostics where needed to respond to your request or protect the service.
- Backups until replaced through the normal backup cycle.
- Records required to comply with law, resolve disputes, or enforce our Terms of Use.
Full details are in our Privacy Policy.
Browser storage and your account
The Premier League web game requires an account with a verified email address. Clearing browser storage does not delete a server-side account. Use the email request above for account deletion.
Website diagnostics and other retained information are described in our Privacy Policy.
How long it takes
We review requests after confirming account ownership and reply by email with the outcome. If you have not received a reply, write to support@fantopy.ai so we can check your request.
Who handles your request
Account deletion requests are handled by Benchwarmer Studios Pte. Ltd., a private limited company incorporated in Singapore.
Registered office: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914.
Contact: support@fantopy.ai